- Production Time & Shipping -
Most Ricky products are made to order and hand-crafted. As such, all orders are subject to a production time of up to 3 weeks. If you have concerns about an order or production time, please email firstname.lastname@example.org and we will answer any questions you may have.
- International Shipping -
We currently only offer shipping to the US, Canada, and Australia.
Shipping to other areas is on a case by case basis. If you live in outside of the above regions, you can email us at email@example.com with your desired order and your location, and we will let you know if we can ship to you.
- Exchange Policy -
We do not offer refunds on orders. However, we will exchange items for a different size of the same product, or another item of equal or lesser value. Unworn, undamaged items may be exchanged within 7 days of delivery.
In cases where an item arrives damaged or flawed, we will replace it. Email us with your order number and the issue with the garment.
Email firstname.lastname@example.org within 7 days of receiving order to request exchange. Include your order number and “Exchange” in the subject line.
You can also contact us if you have any questions or concerns about the fit/function of your garment.